KEY QUESTIONS TO ASK POTENTIAL ERP SOFTWARE 

VENDORS

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Click on any of the topics below to display a complete list of questions to ask your vendor. 

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• Tell us about your software license agreement. 

• Are you a reliable partner for implementation and support?  What is your long-term vision? 

• What operational metrics do you consider to be important? 

• Tell us about your customer support. 

• How do you ensure that any challenges faced can be addressed promptly and efficiently? 

• Tell me about your customer training and education programs. 

• How do you measure your customer service level, do you really understand what it is? 

• How do you, as an ERP vendor, stay updated with the latest trends, best practices, and technological advancements in the manufacturing industry? 

• What do you do if an implementation is veering off course? 

• Show us the key metrics used that determined project success for 3 of your customers in a similar industry to ours. 

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