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Tell us about your customer training and education programs. 

These answers provide insights into the depth of a vendor's training program, ensuring that customers are adequately supported in their journey with the product and services. 

  • Training Formats: What formats do you offer for training (e.g., live sessions, webinars, video tutorials, written guides)? 

  • Training Depth: Are there different levels of training available, such as beginner, intermediate, and advanced? 

  • On-Site Training: Do you provide on-site training options for teams? 

  • Customized Training: Can training be customized to our organization's specific needs or use cases? 

  • Training Frequency: How often is training offered? Can we schedule sessions at our convenience? 

  • Training Costs: Is there an additional cost for training sessions, or is it included in the product/service package? 

  • Certifications: Do you offer certification programs for users who complete training? 

  • Training Updates: How often is training material updated, especially when there are product or service updates? 

  • Multilingual Options: Is training available in multiple languages or specific languages on request? 

  • Hands-On Experience: Do training sessions offer practical, hands-on experience or exercises? 

  • Training Access: Can training materials be accessed anytime for refresher courses or onboarding new team members? 

  • Interactive Elements: Do you incorporate quizzes, interactive simulations, or other engaging elements in your training modules? 

  • Feedback Loop: How do you collect feedback on training sessions to ensure continuous improvement? 

  • Dedicated Trainers: Are there dedicated trainers or training teams, and what is their expertise? 

  • Group vs. Individual: Do you offer both group training sessions and one-on-one training options? 

  • Training Duration: How long are typical training sessions, and is there a recommended duration for effective learning? 

  • Support Post-Training: Is there a support mechanism in place for questions or clarifications after training sessions? 

  • Training Metrics: Do you track and share metrics on training participation, completion, and effectiveness? 

  • Onboarding: What does the initial training or onboarding process look like for new customers? 

  • Continued Learning: Beyond initial training, are there ongoing learning opportunities or advanced courses available? 

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